Support
At Document Plus our training and support teams come together to work closely with you from installation to implementation. We pride ourselves on delivering the highest level of prompt, friendly service and technical support from day one.
Call: (800) 642-0600
Just call us when you need assitance.
Office Hours:
Monday - Friday: 8:00 AM to 6:00 PM EST
Closed Saturday and Sunday
Email Us
Click here and submit your information and the problem you are having.
We will attempt to call you at the provided phone number. Please allow 24 hours for a response. If you need immediate assistance please call us.
Fax: (866) 485-7893
** To ensure faster and more accurate service from our technical support department Document Plus uses a unique program error report (blue screens) to assist in identifying and troubleshooting issues you may encounter.
**IF you have encountered a BLUE SCREEN error please FAX the error report.
Unlimited Support Plan
Technical support and training services include:
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Software Updates (Major releases and Minor updates via the internet)
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Toll-Free numbers to speak with a live person to get the assistance that you need quickly.
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Support specialists with access to state of the art diagnostic tools to help quickly assess, diagnose, and resolve technical issues.
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Remote access to a live support agent for quality, real time training and technical support.
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E-mail access to training and technical support specialists.
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Access to online manuals and quick tip reference guides.
Pay-Per-Incident Support
If you aren't covered by the Unlimited support plan, you can purchase a single incident of telephone support.
